Service
Our company's customer service philosophy is centered around the belief that "Every small detail for the customer is of great importance to Bingquan!"
CBFI takes pride in our comprehensive global after-sales service network, strong technical foundation, and a large team of experienced after-sales engineers. We have provided after-sales support to corporate clients in over 170 countries and regions worldwide. Specifically:
- We offer paid service by designating engineers for on-site guidance of installation and commissioning as per customer's request, as well as free on-line technical support services.
- Any quality issues occur during the warranty period, repair service or spare parts will be provided free of charge.
- All equipment will be supplied with user manual for equipment installation and operation, including operation video, operating and maintenance instructions.
- VIP one-on-one system
- Customer profile establishment
- 7*24 answering service
- Remote video guidance
- On-site installation and commissioning
- On-site customer training
- Global on-site services
- Display of technical Q&A