A: We Guangzhou Icesource Refrigeration Equipment Co., Ltd. specialize in innovating, designing, manufacturing various commercial and industrial ice machines and cold room with more than 10 years’ experience. Our engineering department keeps pursuing the newest technology.

A: Yes, our ice making equipment will be tested twice before being put into use: factory inspection and operation test after installation at the buyer's destination to ensure that we provide the best service to customers. In addition, our company can provide a complete set of solutions for the actual needs of customers. Creating value and fulfilling customers is our principle.

A: We can provide ice machines for your country’s power requirement, just please note that the power requirement is clearly listed in your order.

A: We could introduce the local engineer to you for installing the machines.

A: You could see any malfunction reason from the touch screen and we could supply you the solution accordingly.

A: Yes, we could send you engineer from China to install your machine, you will be responsible for the accommodation and the installation cost.

A: 1~5ton, 30 days since the deposit arrived at our account, 5~20 ton, 45 days. (Based on the power requirement 380V/50Hz/3p, the lead time will be longer for some special design.)

A: 12 months since the delivery date.

A: 1) Manual book and video will be provided to guide you how to install the machine, and we also provide online service.
2) Technician can be sent to the customer's site too, while our customer should pay for the round-trip tickets, visa, accommodation, etc. (installation fee: 100 USD/day/person). Local labors are necessary to support our technician's work.

A: Single phase electricity is not applicable. Industrial electricity supply is needed for the whole plant, so 3 phase electricity should be used, such as 380~420V/50Hz/3P, 220~240V/ 60Hz/3P.
For special power supply type, we will design a special motor for you. So please kindly tell me your local industrial power supply when you send the inquiry, we will offer you the ice making machine based on the exact power requirement.

A: Firstly, it is better for you to do marketing research to decide how big machine you need to buy. Secondly, you need to check if there is pure water supply and stable power supply for the machine. If the power supply is not stable, a power generator can be designed in the ice machine. As for making edible ice, a water treatment system should be installed in the machine to make pure water for ice making.

A: Our company has a professional refrigeration technology engineer team. You can provide pictures, brands, voltages, and machine failures. The refrigeration engineer will provide you with suggestions based on this information. If you need to replace parts, you can directly purchase, we will arrange delivery as soon as possible.

A: Most of our machines are in stock. For custom or special models, you need to order in advance.